Who we work with
For startupsProduct strategy and application development For EnterprisesAI, applications, and connected operationsWhat we do
AI strategy consulting Systems & API integration Application development AI governance How we work2,000 rewards users.
Two weeks after launch.
Built around the operation
All industries
Benmore Substrate
Connect systems of record through a shared business ontology. Run workflows, apply permissions and approvals, and build applications against the same operational context.
A customer in the CRM, an order in the ERP, and a shipment in fulfillment are related parts of one operation. Substrate defines those objects and their source fields, then uses that model to coordinate work across the systems.
Inside the Substrate architecture
Benmore Substrate01 / Sources
Connect the systems that hold the business records. Define which fields remain in each source and which live in Substrate, so the operating model has an explicit relationship to the underlying data.
CRM / ERP / operational systems02 / Ontology
Nouns describe business objects: Customer, Order, Shipment. Their fields and relationships form an organization-level ontology shared by workflows, dashboards, intelligence, and applications.
Customer → Order → Shipment03 / Governance
Roles define access to data and actions. Approval steps pause execution for a person’s decision. AI-assisted work operates within those permissions, with an audit trail of the actions performed.
Access → approval → action history04 / Execution
Workflows update connected systems and coordinate the next action. Dashboards and AI use the shared context; applications built with Go become additional systems the workflows can work with.
Workflows / intelligence / Go applicationsSix platform primitives share the same business context. Workflows execute the process; nouns and governance define the records and rules they operate on.
Define deterministic and AI-assisted processes that create records, update systems, notify teams, and request approvals.
Model objects, relationships, and field ownership. Reuse those definitions across workflows, dashboards, AI, and applications.
Apply role-based access and approval requirements. Record actions so the execution history can be reviewed.
Query connected business information and request work within the access and action permissions set for the user.
Build dashboards and reports against the shared model, bringing source data and process status into the same view.
Use Benmore Go to build custom interfaces and applications that participate in the connected operation.
An order, end to end
An illustrative mapping shows how source fields, approval rules, and action history support one operational workflow.
The order noun connects customer, commercial, and fulfillment information. A field mapping identifies where each value is held so applications can use the same business definition.
Order · shared objectExample dataOne object. Defined sources.
| Field | Source | Record |
|---|---|---|
| customer | CRM | Customer |
| orderTotal | ERP | Sales order |
| shipmentStatus | Operations | Shipment |
This example requires a finance reviewer before release. A pending approval holds the workflow at a defined step; downstream fulfillment follows the decision.
Order · approval boundaryExample dataRequested → Approved → Released
| Step | Rule | State |
|---|---|---|
| Request release | Sales role | Requested |
| Review order | Finance approval | Waiting |
| Release shipment | After approval | Held |
An action history connects the decision to the work it authorized. The example below shows an approval followed by an update and a notification.
Order · execution historyExample dataDecision, actor, and action.
| Action | Actor | Result |
|---|---|---|
| Approve release | Finance reviewer | Approved |
| Update shipment | Workflow | Completed |
| Notify account team | Workflow | Sent |
Our forward deployed engineers work inside your operation. We map the work, deliver the first workflow, and expand from a working foundation.
Understand the process, systems, data, and people involved. Choose the first use case and define what successful delivery means.
Connect the source systems and establish the shared nouns. Agree on permissions and where approval is required.
Implement the workflows, dashboards, and applications. Review them with the people who will rely on them.
Train your team, document the operation, and hand over management of the platform. Use what is connected to support the next deployment.
Selected operational software delivered by Benmore across retail, logistics, and education.
A rewards program built for Noble, with the customer relationships and platform in their own hands.
Shipping, labels, and carrier onboarding for a logistics business that went on to be acquired.
Live for over a year, bringing tutor sessions, student progress, and AI reporting into one platform.
The Substrate is designed to work between your systems of record. Existing tools remain in place while workflows connect their data and actions. Where you need a custom application, we can build it as another connected part of the operation.
Nouns define the business objects your teams share: customers, orders, assets, and similar records. Each definition describes the fields and where they live. Workflows, dashboards, AI, and applications then use that common context instead of separate interpretations.
Governance defines what users can access and which actions they can request through AI. Workflows can pause for an authorized person’s approval. The action history records the work performed.
No. We start with a scoped process and the systems it needs. As workflows and shared data are established, further deployments can build on that foundation.
Your team manages the workflows, dashboards, governance, and applications delivered during the engagement. Benmore provides documentation and training, with ongoing engineering support scoped to your needs.
The Substrate supports hosted and self-hosted delivery. We work through your infrastructure, access, retention, and integration requirements during discovery.
Bring us the work that needs to connect. We’ll map it with your team and scope the first deployment.
